Plex please check that the file exists and the necessary drive is mounted reddit. plexapp. File permissions are stored in the filesystem. I tried updating today in case that’d fix it, how It is supposed to automatically refresh metadata on file changes, but it isn’t so good at actually doing that. Highlight one media share. I havent dont any changes to any files, and I have verified that all files are present and accounted for on disk. Apr 11, 2020 · Installation and Setup of Plex Media Server on Synology This How-To is in multiple parts to make it easier to find whichever specific step you’re looking for. It doesn't work from the web interface, "unable to contact this player", but that isn't that big of a deal since I've bought the apps. This will show you how to install Plex on your Synology and then suggest a couple ways you can organize your media. " I'm not really in the mood to move everything back to the array to test it out right now, but maybe soon just to see if that's the underlying issue. 2. Essentially every file would do a trip out to google and back to the server and then to the client (if I have the functioning correct here). Jul 21, 2023 · Please verify that the file exists and the necessary drive is available. Please verify that the file exists and the necessary drive is available". 2. Not even the orange circle that usually shows up when I click on it. I have generated one garage door remote once and it was wired. My first thoughts were that the TV doesn't support the MPEG2 TS feed from the HDHomeRun, and my NAS is not powerful enough to transcode. " r/datarecovery • Recover data from SSD (DMDE says disk not accessible) Media Unavailable The file associated with this item is not accessible by the server. It comes up with an alert "PLAYBACK ERROR - Please check that the file exists and the necessary drive is mounted. We often need to manually scan/refresh or schedule scans to add new However, I can't add my media because Plex doesn't see my media. Now repeat the above sequence for each of your media shares in use by Plex. Here are the steps I took when creating the Jail in the first place. Other file types seemed ok as far as I can tell but guessing they were likely AAC and didn't need transcoding, I unfortunately didn't pay much attention to the files that were working properly and was only check ones which didn't work. plex. Yeah basically, there are just a few extra steps :) Inside plex, you can add movies and shows to your watchlist. Please check that this file exists and the necessary drive is mounted. 5" diagonal Software Version; 12. My Plex Server is Ubuntu 18. 7. Restarting plex server AND the android TV app seems to fix it until the issue is encountered again. I think chown failed because the owner is set by how it is mounted and can't be changed for individual files. i tried to add plex media library, I can see the mounted folder, but nothing inside the folder. Next, type 'cmd' inside the text box and press Ctrl + Shift + Enter to open up a Command Prompt. Is there any way to get windows 10 to connect to the SMB share and plex to see the files again or should I just delete everything and try over again. 0 - Update 2023 with a few corrections like HDR, and an emphasis on using iGPU nowadays rather than nVidia (although that still works!) for HW transcode work. 1. I've already mounted successfully as well from my onedrive folder to debian folder. #1. I'm having the same problem but on PC. I'm getting a similar notice. A Plex user should consider comparing the path of the problematic media with a normal one to check any extra words, missed words, or blanks. I tried updating today in case that’d fix it, how Jul 9, 2017 · This document is of primary interest to anyone who has connected USB drives or has media on other internal drives but user plex can’t access it due to Linux’s default security mechanisms. Synology’s Protip: If Plex shows files are inaccessible after setting up DrivePool, check file permissions on the originals I recently set up StableBit DrivePool and was wondering why some of my files, seemingly at random, were flagged inaccessible. S. I've added the "plex" user on my synology to all user groups, and given it read/write access to every volume on the synology and still no joy. I am still getting this same message Jail: <jailname> has a missing configuration, please check that the dataset is mounted I ran out of space on my Drobo so I bought a Synology 1522+ with some much bigger drives. 32. Please check that the file exists and the necessary drive is mounted. Jul 19, 2018 · 2. The drive is mounted using rclone mount and animosity22’s settings (awesome by the way, thanks). 1). Installation of both went smoothly. I have PLEX set up to check for changes in a library directory and make the appropriate adjustments when it finds a change. It’s possibly the file markers somehow corrupted in the database. " If I play the song through Plex directly on the server it works (This is at 127. Click Edit. Closed Kodi, tried Plex, same thing: " Please check that the file exists and the necessary drive is mounted ". it has gotten a different drive letter after being removed and connected again. Then run Plex and in Plex you can set the file locations. Oct 10, 2019 · I can see the folder but Plex sees it as a file it cannot open (See screenshot) If I create a new destination say change it from media to FreeNAS, the media folder is then visible in plex but is empty and the same issue persists with the newly created destination. e. I have had it this way for YEARS using FreeNAS and I just recently started to add to my library with UnRaid. The script then adds the best scraped release to a selected debrid service The problem is that sometimes hard drive doesn't get mounted on the host and instead the host passes the OS filesystem to docker container which happily takes it and starts writting data to it. I don't really know if this works at all. If anybody wants a straight solution go to library in account settings and click advanced settings click allow media deletion go back click on your movie click get info and delete the path/directory to remove it completely forcefully thank god. ago. That's a windows filesystem so it doesn't store ownership and permissions in the normal way. Settings --> Manage Libraries -->Movies-->edit-->add folders OpenPHT will not play videocontent (have not yet been able to test audio) from Plex Cloud. The script checks the watchlist of specified users for changes every 5 seconds. Feb 15, 2015 · Yes. On the Plex web player on Windows, Samsung TV and android phone, it says ‘Please check that the file exists and the necessary file is Jan 16, 2017 · Yes i installed it the same way as you mentioned. 23. create access permissions for this user on the NAS (you need to use the same user name and password on the NAS as you are using on the Windows machine. Screen shot of the permissions is below. Those same files do play from the NAS directly confirming that the drive is mounted. "File associated with this item is not accessible by the server. Reply. avi. I am running PMS in a Docker container, I alreday had a container created before staring the guide and one of the steps was to export the settings to change them re-import them, this results in creating a new container. The above example would look like this: "C:\WoW\WoW_tweaked. Please check out this support article here on how to resolve a channel playback issue. V2. All folder has permission drwxr-xr-x. The only way to fix it for me is to restart the shield. Mar 10, 2024 · Due to Plex’s native lack of support for automatic and partial scanning of mounted cloud storage, WebDAV, and other non-local storage solutions on local systems or devices, it’s inconvenient for us to manage media files from mounted directories in our media library. If that doesn’t work, I wish you the best 🤷🏼‍♂️. As I could and still can see thumbnails for all pictures and videos I assumed all was working well. However you then moved the file into a proper naming scheme: media\series\season\file. Oct 14, 2018 · Search titles only By: Search Advanced search… Oct 18, 2018 · Hi there, So I’ve just moved some of my media library to gdrive via rclone. I also tried creating a new volume but plex still does not have permission to that volume. Try scanning the Jan 21, 2024 · While the drive is mounted, and the server seems to see all movies and tv shows that are in the mounted drive. Furthermore, Plex is an enourmos resource hog. Press Windows key + R to open up a Run dialog box. Mar 9, 2021 · I’ve probably screwed something up because even now on the plex tv app it says “Playback error-Please check that the file exists and the necessary drive is mounted” Jan 7, 2015 · "Please check that the file exists and the necessary drive is mounted. I have my Linux and everything on one SSD and I bought two separate HDDs for files, one of them being for Plex. And on the web interface I still see the thumbnails of shows, but when I click on something I get a Playback error: Please check that the file exists and the necessary drive is mounted. total 210 drwxrwx--- 12 100000 100998 965 Feb 4 13:50 Once you change that, you don't even need any custom mappings in your config file (you can remove the mappings from config). Both, the files exist and the drive is accessible. 'r' is to read the names of the files in a directory Yes, the newly added files ARE at-risk from ransomware/infection UNTIL they're transferred off the cache drive and into the array. The file associated with this item is not accessible by the server. New files will not be automatically added to the library. 4881 I upgraded to DSM and followed carefully all related Plex instructions. 90% of the songs work fine, but some of them have this error: "Please check that the file exists and the necessary drive is mounted. To make this even more weird all files work perfectly on my android phone (I have plex lifetime Jun 10, 2022 · My catalog of films/tv shows is visible on my Mac/phone/tv and all the files are present in the Plex folder of the My Cloud Home storage. Feb 15, 2017 · or. tv it will give me that error, but only on Ok, then run the scan on your plex library. To pass "--help" as a parameter, as the instructions direct, you need to modify this field to add the parameter OUTSIDE of the quotes. The message "Please check that files exist and the necessary drive is mounted" keeps popping up. If I start a video via Android app in local Wlan everything is normal. you should see devices in /dev/dri then". I created a user with read/write permissions and mounted the SMB to CasaOS/Debian with that user. I get error: Please check that the file exists and the necessary drive is mounted. BUT i dont think that the Sub-Zero plugin will work because of file permissions. But a few days ago, Plex started not to show some of the new files I added. Check the box for Plex and give it access to the share at whatever level you like. Is this the cause? And if so, what's the fix? Go to an ep/movie that has this issue and click on the 3 dots "" on the left and click "info". I clicked on the “scan library files” button, but happened. Nov 15, 2020 · Plex Media Server for Synology DSM 7 - Release This document is to share changes made with DSM 7 and resolve any unforeseen issues before you attempt migrating to DSM 7 for Plex use YOU ARE URGED TO READ THIS THREAD COMPLETELY BEFORE PROCEEDING OR ASKING QUESTIONS DO NOT INSTALL Synology BETA software UNLESS INSTRUCTED. I went to the data folder and did a "ls". Please remember, You’re Aug 29, 2014 · Aug 10, 2014. Jun 22, 2014 · The reason Plex can't read below a certain point is default linux permissions. 27. This is the case when its either local or remote & the Movie library works fine for me and other users in my household I did the recommended of checking the file locations and Jan 4, 2024 · To perform a Plex database repair (the steps on Windows, macOS, and Linux are similar, check details here >> ): Step 1. 6486_1. It all works. 04. I want to add a check to verify the mount points UUID before passing it to docker so it knows that it is infact the external hard drive. Plex's cache might show everything correctly, so you should check through the VM's OS instead. We hope this helps. Other=> Execute => enabled. there are some solutions I found like trying DHCP server, fix gateway IP, check and edit datastore name if there is an empty "space" etc etc. On mobile apps, it works fine. The linux rule states that one unprivileged user (plex) cannot see another user's files (what's in your home directory) without express 'read' permission being granted. Aug 2, 2021 · Server Version#: 1. The files and folders are there but the Plex UI Feb 3, 2017 · Whenever I try I just get an error that pops up saying "Unable to play media. 5. Best regards, John Plex can be confused if it sees more than one naming scheme: eg from your post you say the file was first placed in media\ and Plex found it: ok. i recently link media library to plex server and all the media starts to pop up, however as I proceed to tidy the file naming in my Libary in Synology folder side i realised my plex do not refresh the names of the movies titles, and worst it can no longer be played as it Plex Version: 1. When playing back a 1080p movie on the Plex server itself, the movie is very choppy. P. It depends on your server download and upload speed and the size of the files itsefl. It complains that all my media is inaccessible. Click the Permissions tab. 0. db Step 6: Backup or delete the following files, or move them elsewhere if you find them with the original database. exe" --help. “Playback Error Please check that the file exists and the necessary drive is mounted” Mac OS Catalina External USB drive has worked Jan 16, 2024 · Music "Playback Error" 1 - 4200X ran music for 3 days never stopped 1 - 4230X ran music for 3 days never stopped 1 - 4640X ran music for 3 days never stopped The above status were run on all 3 TV's 2 Roku Streaming Sticks 1 TCL Roku TV 75S555 - 75" class: 74. If that’s done, make sure plex server have at least read permission to those mounted directories. I have music run through Plex. Now "check that the file exists and the drive is mounted" on every single thing I try to play. I logged into bash onto the docker: docker exec -it plex-pms bash. Dec 20, 2023 · Server Version#: Version 1. If new content shows up but won’t play, refresh metadata. Save the changes. 05. Nov 30, 2021 · 1. On app. When I added storage I selected the media dataset I created, and the destination was the default media folder. " For questions and comments about the Plex Media Server. run the script under this special user account. For that reason it appears to be impossible to actually play any video files through plex. Jan 11, 2013 · Plex will still try to transcode it. Something’s has changed itself and it’s driving me nuts!! Any help please? 🙂 I have both used the Plex server running on the shield, and running my NAS, and played the media on the Shield, or on a ROKU TV. Oct 28, 2023 · Server Version#: 1. ” This has occured 3-4 times over the last 2 days. Considering that before plex I could play any video file I wanted this is obviously a step back. The id 100998 on the Host equals to the id 998 in the Container. If your server is on Windows and your content is on an external drive, one somewhat common issue is that Windows changed the drive letter of your external drive after a reboot, so now Plex can't find your content May 11, 2024 · Please check that the file exists and the necessary drive is mounted. It all worked fine for a long time. At this time the FreeNAS shares are still stable and never having an issue but my UnRaid shares seem Jun 25, 2021 · I try to find a solution on the internet and failed. The command line acts with root permission. Aug 10, 2019 · Please check that the file exists and the necessary drive is mounted. At the beginning there was a problem with a transcoding folder that was not writable. I built my first home server and installed Linux (Mint) and got my whole Plex server setup. Is that path still valid ? Have the files been moved ? You can perform a re-scan (arrow in a 3/4 circle in the top right of movies/tv shows) to find the most recent file locations. Which was in fact redundant because I am also using full disk encryption. Then disable media deletion for security afterwards until you need it next time. It seems that there is some problem with permissions, maybe? Or is it because of the docker being completely separate by default? Apr 25, 2017 · This has been working fine for many months until the last week when WDMyCloud was updated to the latest firmware (v04. " Aug 8, 2021 · The message: “Playback error: Please check that the file exists and the necessary drive is mounted” appears on when attempt to play directly from the PMS on the Synology NAS; on the mobile devices, it does not report a message but just doesn’t play. Tried enabling hardware transcoding for Plex on Synology DS920+ and now getting the message "Please check that the file exists and the necessary drive is mounted. Inspect the Plex media info any item to find out at which drive letter Plex expects the files to be. Or the message “Please check that the file exists and the necessary drive is mounted” Photo by Plex Check and do the following: Re-scan all your media and refresh libraries. This happened on my android-tv, and when trying to use plex. The files are available, and I’ve been able to access them locally. But when I try to play in browser or via app in external network, the videos just don't start. You need to use the GUI to set the permissions to allow your user to access the files. Give Read/Write permissions to the PlexMediaServer user. my pointed mount folder is on my home/user/PlexMedia. Under files it will list the path it is looking for the file. All at the same time (plex supports multiple servers) I have also run the PVR on the Plex server on the shield, and it saved the recordings on a share on the NAS, through WIFI (5Gz frequency). Hello! I have a Seagate external hard drive, and even though I know external hard drives aren't optimal for Plex, it has been working perfectly since I bought it about a year ago. This will ensure that Plex Media Server searches in its folders and subfolders for any new, changed, or removed media files. For example some directories where i have movies or series, the permissions are: Hi , Thank you for keeping us posted! We will be more than happy to assist you further. This week, something changed. May 3, 2015 · Turns out this was occurring because I had enabled encryption on my home folder. If it is the latter then plex probably doesn't have permission to access those files and you need to look into that and set the permissions correctly. Now this corrected and the transcoding I am running plex via docker on CasaOS/Debian; my media is mounted on a Synology NAS. Dec 29, 2020 · Please check that the file exists and the necessary drive is mounted. I followed some old instructions to add a plex user and group with specific GID and grant full access to the data set. 30. Looking in Krusader, the file is definitely there. Need Help Please! Jun 26, 2020 · I am also having this problem. Here is the interesting part. This page is community-driven and not run by or affiliated with Plex, Inc. Once new content is found, selected torrent indexers are scraped for releases. In reality, if you have just one section for your TV Shows, you will have to choose one structure or another. Supposedly has few sub directory with my files on them. Jan 31, 2018 · Plex is starting normally and all videos are found. I uploaded files using cloudplow and it got uploaded and created all the necessary folders (Movies etc) on encrypted gdrive (according to rclone lsd command) However When I tried to play these films in Plex I got "Please check that the file exists and the necessary drive is mounted. However, file browser in Casa OS has no problem seeing those files. Did you mount your media directories in GLaDOS to plex jail? If you did and mount those directories at /mnt/, you can go inside plex jail “iocage console jail_name” and check with “ls -la /mnt/“. I have restarted both Plex and Synology many times, and rescanned the libraries Took another look at your screenshots. 00-315). If you’re new to Plex then reading this thread in sequence is probably the best approach. This is strange because I know that the files are on my hard drive because I can see them Jul 9, 2023 · Important: If you are entering these commands on Linux to repair Plex’s database, you will need to add a 7th command: chown plex:plex com. I have onedrive mounted as a network drive and it works fine as long as your willing to wait a couple of sec every time We would like to show you a description here but the site won’t allow us. plugins. However, on Plex, it can see the two HDDs but NO files in them. Cryptolien. . The Plex Media Server is smart software that makes playing Movies, TV Shows and other media on your computer simple. Directory read permission is in two forms. It was working fine but suddenly I couldn't see/play any files, on the TV I still see the folders, but the files inside aren't visible. 7557 Running Plex Media Server on a 2023 Mac Mini with OS Venture and for the last week i’ve periodically received the tag line message when trying to access files from my TV Show library. If the two are not the same, change the drive letter of your media drive back to its previous letter. Then compare it with the current drive letter. My plex is PGID and GUID, 1000 with his the admin user for this machine. I actually don't have any issues just "playing" things from PHT. Checking each drive individually on unRAID, it seems like drives 1, 4, and 8 each have a folder for this movie, but only drive 4 actually contains the movie. it will depend on the remote your generating, some require a wired remote and some wireless, but it really depends on what the apps tells you to use. Refresh metadata. The issue I am having is that it doesn't see my media files the data folder is empty per plex. 5 Bui May 10, 2019 · Click Shared Folders. Since then the library stopped updating and I cannot play any files. 3. When I change the file name of one of the files that PLEX didn't display the first time through, PLEX identifies that there has been a directory change and creates a NEW Season 09 entry in the library screen containing the Jun 5, 2020 · If you set up your files in the folder structure you want on the NAS. " Hello, I followed this guide - Plex on Docker on Synology enabling hardware transcoding to try and get hardware transcoding working on my Synology DS920+. I changed the plex user permissions to RW since DSM 6. tv. Which obviously will not work on slower Arm type syno boxes. 6. library. When I try to navigate to "add folder" to my library, Plex just can't see the folders ( pic I upgraded to DSM 7 recently and now I cant view my library. " And there is nothing in /mnt/remote and /mnt/unionfs Drives are mounted. The last thing I need to do is select the location of my files. Do the following for each of your media shares. This works fine from the apps (iOS/Android). When I added TV shows to Plex I could see the Movies and TV shows folder like I expected. I've backed up my server files (and renamed the folder located in "C:\Users\ [USER]\AppData\Local\Plex Media Server", and fresh installed Plex Server for Windows "1. Click the Permissions tab then in the Local users pulldown, select System internal user . Kinda looks like a permissions issue maybe, but I've never had this issue before. In your dataset permission, the one you want to share with the jail, you need to have the following settings under "Mode": Other => Read => enabled. Hello, I decided to scan the HDD with smartmontools on proxmox, after the scan when I go to plex (which is on a Ubuntu VM, I did the scan on proxmox server itself), I can't play any videos, when I go to library settings, it doesn't see the mounted drive files. Sep 18, 2021 · 2) Select the Plex folder and click Edit. I followed the youtube guide on the FreeNAS youtube channel to a T. Here’s what you need for a Plex server for local content (assuming a “good” playback device) and for some Stale File Handle for SMB share mounted on Plex Server. This procedure is intended for use with the dpkg package You can use Get Info in Plex to see where it thinks the file should live, and then verify whether that location actually exists. Comparing the path of the problematic media. Enable "Set permission recursively:" to update the files that are already in the dataset. Mar 20, 2019 · Photo by Plex. This thread is a LIVING document. Even if you reinstall the OS, the permission settings in the ZFS pool will still be the same as they were. g. 5 - Added video reference to a YouTube video (at the very end). " "Please check that the file exists and the necessary drive is mounted" s1001 (Network) "Exception caught determining whether we could skip '[ShowNameHere]' ~ Null value not allowed for this type" I just completely recreated my Plex server to have a fresh start, so the libraries are still scanning. When I do have to edit something already IN the array- say, edit a filename or correct a year, so that PLEX correctly identifies the file, I DO have to unlock the share. If I use the Mac to add new content to my Library and then toggle the HDMI to continue working, the server will run for some time before stopping suddenly, telling me to "Please check that the file exists and the necessary drive is mounted. I am trying to set up Plex, and I followed the video tutorial put out by FreeNas, but Plex is not reading the files. That disk is formatted with NTFS. TLDR: Go into each drive, maybe click into folder. 6364 Player Version#: I am new to Plex server hence may not be familiar with the settings. none of it working for me. Expect it to change. WARNING: This procedure will not work for SNAP, Docker or other container mechanisms unless expressly handled within the confines of the container. • 2 yr. Error: Unable to Play Media / Please check that this file exists and the necessary drive is mounted This, Apr 11, 2023 · The easiest way to check this issue in my case was df -h, which says to me that it was recreating the folders/files on the VM's hard drive's space rather than the share. 5929-a806c5905" (newest version as of this post). Share. 25 (Official) I created a dataset on my primary pool called plex. 29. Please verify that the file exists and the necessary drive is accessible. Jun 20, 2019 · The solution would be to: create a user account with administrative privileges. just add the extra/extra2 to the loader and reboot the dsm system, on boot it should remove jun's i915 driver if present and make syno's ootb driver working. Click 'Apply' and then 'OK' to close the properties window, and run the WoW_tweaked application from the shortcut you just created and Feb 28, 2019 · Mounting NTFS drives on Linux and why the hell its so hard for Plex to read it. My storage partition is mounted to /mnt/homeserver So Plex doesn't see my storage partition and can't add folders to the library. I have added a new library and the media is found in plex, click play on another device and the streaming starts… However, ~25 mins in to my stream, I am greeted with the following Plex error: Playback has been V1. Plex is not able to access my tv/movie directories. My dataset is not being used as an SMB share. Edited June 27, 2019 by imyourdaddy Dec 28, 2020 · Who can access the file, not what they can do with the file. For the record, it was definitely files that had E-AC3 audio that were not transcoding properly. I created a shared folder, mounted it on my PC as I did with the Drobo, added movie files to the folder today, and then added the mounted drive to my Plex library. If it doesn’t work, refresh metadata on specific files that are causing issues. Plex can see the volume but none of the folders inside. My library loads but I can't play anything. This way the group id (998) for plex in your container will have permission to access it. I am using FSTAB to mount my shares at boot. Step 2. This guide shows one of the ways to add NTFS drives to your Fedora/CentOS/Ubuntu Linux distribution. tn nk eh dl ow nd im gr lw su